This policy covers Wall It Premium, the optional subscription for www.playwallit.com. All core gameplay is free — Premium adds unlimited practice attempts and exclusive cosmetic pawn designs only.
Where a free trial is offered, you are not charged during the trial. If you cancel before the trial ends, you are not charged at all. If you do not cancel, the subscription begins automatically at the end of the trial at the price shown at sign-up. The free trial is available once per account — if you have subscribed before, a new subscription starts immediately without a further trial. Current prices and trial length are listed on our pricing page.
Subscriptions renew automatically each period (monthly or annual) until cancelled. The price and renewal period are shown clearly before you purchase and in your receipt.
Cancelling stops future charges. You keep Premium until the end of the period you have already paid for — we do not cut off access immediately.
You may request a full refund within 14 days of any charge, for any reason. This applies with no exceptions and no conditions — you do not need to give a reason, and it does not matter how much you have used Premium during that period.
Nothing in this policy limits your statutory consumer rights, including any right of withdrawal available to you under local law. Where local law gives you a longer or stronger right than the 14 days above, that law applies.
Payments are processed by our payment provider acting as merchant of record. They appear on your statement as the seller and handle billing, invoices and refunds on our behalf. If you contact us first, we will arrange the refund with them for you.
Subscriptions bought inside the iOS app are processed by Apple. Apple's refund policy applies and refund requests must be made to Apple through reportaproblem.apple.com. We cannot issue refunds for Apple purchases directly, but contact us and we will help you.
In-game items such as hearts, skins and ratings have no monetary value and cannot be exchanged for cash. Deleting your account removes them permanently and does not create a refund entitlement beyond the terms above.
Refund or billing questions: sjarksa@outlook.com. We aim to reply within 2 business days. You may also request a refund directly from Paddle, our merchant of record, using the contact details on your receipt.